shipping & returns
Most of our jewellery is handmade to order, so although we do our very best to deliver as soon as possible from when payment has been received and authorised, please allow 1-4 working days for receipt of your jewellery.
We will be in touch with you on the progress of your order and will send a tracking reference once the item has been posted.
Delivery is free and will be sent through the Royal Mail ‘Special Delivery’ service. Please bear this in mind when providing a delivery address. Alternatively, if no-one is available to receive the package, a card will be left which will allow you to have the item redelivered at a later date, or collect the parcel in person from your local post office or depot.
All jewellery from Annette Rose Fine Jewellery is carefully packaged in a luxurious pouch or box and wrapped in paper so it reaches you securely and safely.
We ensure your credit card information is not compromised through this site. At present, our transactions are conducted through Paypal, which means we do not have access to your financial information. We are only able to view your email address used to process your order and postal address for delivery purposes.
RETURN & EXCHANGE POLICY
We hope that you enjoy your jewellery as much as we love making them.
But, if you are not, we are happy to refund you. Please note that for hygiene reasons, we are not able to accept returns on earrings unless they are faulty.
Please contact us within 7 days of receipt to arrange refund of the item or items. They must be sent back in their original, unworn condition and with the RED TAG still attached. We will then arrange the refund. To arrange a refund, or if the item you received is faulty or not what you originally ordered, please email email@example.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. For your own protection, we recommend that you return the item or items via Special Delivery and insure them at the appropriate value. We cannot be held responsible for returns that are lost in transit.
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition with the red tag still attached. We will not exchange goods that have been worn, do not have their original packaging, have the red tag removed or show obvious signs of abuse. In this instance, the goods will be returned to the buyer.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
Due to the handmade nature of our jewellery, and that we aim to start working on orders as soon as they are received, we are unable to offer a lengthy cancellation period. However, if you have placed an order and do change your mind, you can email us at firstname.lastname@example.org on the same day of your order being placed, quoting your name and address, details of the product and we will ensure the order is not processed and any payment made is refunded or cancelled.